Contact

We’re always happy to help answer your questions. Whether it’s about our products, or you’d like some advice on getting the best from your tools, we’re here to help. During our busiest times, it might take a little longer to respond. The contact form below or our WhatsApp account is the fastest way to get what you need.

Opening Hours
Monday - Thursday 0900-1600
Friday 0900-1500

We are closed on weekends and bank holidays.

The best place to start is always our Frequently Asked Questions page.

Where is my order?

Orders placed before 2pm Monday-Friday are shipped out that day. Full details on shipping rates and timescales can be found on our Delivery Options [link to page 18] page.

How can I return an item?

Returning an item is easy! Visit our Exchanges + Returns page to download a returns form and follow the step-by-step instructions.

When will an out of stock item be back?

We do our best to maintain stock levels. At times due to supplier or shipping delays, we may run out of an item. You can sign up to receive a notification as soon as an item is back in stock. If you notice that an item has been out of stock for a significant amount of time it is likely that it will be in stock soon. When we have an estimated delivery date you will be able to place a pre-order.

Where can I see my receipt?

It’s easy to create an account when you complete your first purchase. Login to your account to find your purchase history and corresponding invoices.

I am missing an item from my order?

We’re sorry to hear that. Please use the contact form below with your order number and the item which is missing.

Where do you ship to?

We primarily ship to the UK & Channel Islands. Visit our Delivery Options page for full details of our shipping rates and fees.

I have a press / media query.

You can contact our team at hello@groomandkind.com

If you still need help use the form to get in touch.